Return is a scheme provided by respective sellers directly under this policy, offering the option of exchange, replacement, and/or refund. All products listed under a particular category may not have the same return policy. For all products, the return/replacement policy provided on the product page shall prevail over the general return policy. Please refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this return policy and the table below.

The return policy is divided into three parts; please read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window, and Actions Possible

Category	Return Window, Actions Possible, and Conditions (if any)
Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc.	14 days Refund, Replacement, or Exchange
All Mobiles (except Apple & Google phones)	7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Return Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Try & Buy	10 days Refund only This policy shall be applicable selectively (geographical coverage, product, customer, and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else, normal category policy shall apply to the order. In any case, only one replacement shall be provided.
No Questions Asked	10 days Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: The following claims will be covered under the policy provided here and through corresponding validation processes: Product undelivered Product/accessories missing Wrong product/accessories delivered

No Return categories: Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here.

Part 2 – Return Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category	Conditions
Correct Product	IMEI/name/image/brand/serial number/article number/bar code should match, and MRP tag should be undetached and clearly visible.
Complete Product	All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.
Unused Product	The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product	The product (including SIM trays/charging port/headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.
Undamaged Packaging	The product’s original packaging/box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 – General Rules for a Successful Return

In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery.

For products where installation is provided by Vypaarlist’s service partners, do not open the product packaging by yourself. Vypaarlist authorised personnel shall help in unboxing and installation of the product.

For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.